Terms & Conditions

Minimum stay of 2 nights is required

PRIVACY POLICY
Reservations for accommodation are accepted by Freycinet Haven, Coles Bay, Tasmania 7215 (“the Booking Agent’) as agent for the owner of the property and to which bookings the below terms and conditions shall apply. Any information provided by you remains confidential for your booking purposes with Freycinet Haven only.

BOOKINGS/PAYMENTS
To secure a booking, payment of 50% deposit and valid credit card details are required to confirm your booking. By paying a deposit you have read and agreed to our terms and conditions.
The remainder 50% of the payment will be charged to your credit card 30 days prior to your arrival. Should you wish to amend your payment method please contact us.

CHANGES TO ACCOMMODATION BOOKING
We will do our best to accommodate any unforeseen date changes, however changes are subject to availability. Please refer below to our cancellation policy for further details.

The guest agrees that the accommodation is booked only for the number of people actually stated on the Booking confirmation. Any additional people will be charged for at the applicable nightly rate. The guest gives Freycinet Haven the authority to charge the customer’s credit card for any additional guests.

SECURITY BOND
Any damages and additional charges will be processed on credit card provided. Please note where a credit card is not available, a $500 cash security bond is applicable.

CHECK-IN/CHECK-OUT
Freycinet Haven is available from 2:00pm on the day of arrival and is to be vacated by 10:00am on the day of departure. The only way to absolutely ensure early check-in or late check-out is to book an extra day.

UPON DEPARTURE
Please leave the key in the key box and lock the door as you leave.

RATES AND MERCHANT FEE
Rates are current at 31st December 2015. Prices are subject to change at 1st January each year. A merchant fee is charged for all debit and credit card transactions. 2% for Visa and MasterCard.

INSURANCE
The Booking Agent recommends that the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control, as once the booking is confirmed and receipted, the Guest will be responsible for payment of the full rental.

GENERAL
Cleaning
A complimentary midweek service is included in the tariff for all bookings 8 nights and over. Additional services are available on request and will incur a service charge.

Keys
Please notify us immediately should you lose the Freycinet Haven key. Please contact us on 03 6143 6001
There is fee of $50 for replacing a lost key.

Noise
Excessive noise is prohibited and may result in eviction without refund. Any unreasonable noise after 10pm will result in immediate eviction.

Parties
The neighbour locality of Freycinet Haven is not suitable for parties. Please enjoy your stay however be aware we have a strict no parties policy.

Guests Property
All personal belongings, baggage, vehicles and other property of the Guest of any description shall be the risk of the Guest at all times and neither the Booking Agent nor the owner accepts any responsibility for any loss or damage thereto.

Breakages & Damages
We appreciate that Freycinet Haven will be returned to us in the condition presented on arrival. Any excessive cleaning required or garbage removal will incur additional charges.
Breakages or damages not caused by normal wear and tear will be charged to your credit card if necessary. Please note that it is not our intention to charge for replacement or accidental broken crockery.

Maintenance
For reasons of safety we reserve the right to enter the property to repair any fault.
Liabilities
No responsibility is taken for personal items left on the premises during or after departure.

Freycinet Haven does not accept liability for any injury, damage, loss, additional expenses and disruptions caused directly or indirectly by events, which are beyond our control (including natural disasters).

We do not accept liability for error omissions, default or negligence represented on our website.

Freycinet Haven does not accept liability for changes made due to renovation, alteration and refurbishing of the property. We endeavour to keep our website updated at all times.

Rates are subject to change without notice.

Disclaimer

Freycinet Haven descriptions are made in good faith. No responsibility can be taken for alleged misrepresentation.

Payment Policy

Cancellation Policy

CANCELLATION OR VARIATION

If you wish to vary or cancel your Booking, please contact us immediately on 03 6143 6001

Should you cancel the booking not less than 30 days before the commencement date of your reservation, a cancellation fee of $150.00 will be deducted from the booking deposit payable by you, with the balance refunded. Your booking may be transferred to another date, subject to availability.

Should you cancel the booking 30 days or less from the commencement date of your reservation the total cost of your reservation will be payable in full.

Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.

A variation of the Booking, which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.

A variation of the Booking, which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.

An administration charge of $50 will be charged for any variation or cancellation.

If Management is able to re-let the Property for the period cancelled a further refund may be made less administration charges, commissions and expenses

MINIMUM NIGHTS STAY

We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.